There are plenty of reasons
not to like Walmart.
Being Canadian, trying to buy Canadian or at least shop at Canadian owned stores was something we practice as much as possible. Until a few years ago, this meant avoiding Walmart - or "StuffMart" as the kids call it" - like the plague.
Our closest comparable store's parent company was then bought out by a US company. Now price became the only deciding factor. Let's face it, Walmart prices on a lot of things really are lower than others.
But this isn't about prices - it's about the return policy.
And the fact that there don't seem to be any rules. "Bring it in, wait in line and we'll give you your money back. In cash. No matter how you paid us, we'll give you cash." I'm not certain I've ever actually been asked
why I'm returning something and I have yet to give any personal information tying me to a return.
Yesterday we were picking up some printer labels to use for VBS and went to the toy section to find learning activity books for our camping trip. This meant walking past all the new Transformer toys. I am a very fortunate Mom. My kids very rarely ask for something when we're in a store, unless it's food. Roman actually asked if we could buy one. I believe his words were, "Wow! That's cool! Let's buy one!" I replied that he has his allowance that he's been saving for the Lego airport but the money is his so it's his decision. I suggested we go home, count his saved money then decide if we should go back to buy the "Bubblebee" car I had taken off the shelf.
Did you know that not all Transformer toys actually transform? Long story short, we get Bubblebee home and all it does is open some doors to show guns then make different sounds. For $30 of a kids saved money? I don't think so! I let Roman play with it for about 20 minutes while I frantically made dinner all the while trying to convince him that it many not have been the best purchase.
It really was my fault. I didn't look carefully at the package. I assumed that all Transformers actually DO transform into a robot and confessed as much to Roman. He agreed that, while the car really was cool, he probably would get bored and that perhaps taking it back would be a good idea.
I wipe it down, repackage it as best I can, pull out the receipt and off we go, back to StuffMart. At the return counter we hand it and the receipt to the girl (lady? chick?) working and Roman says, "It doesn't actually transform into anything!" She was already half way through the return process so it really didn't matter. I sign my name to a piece of paper that has no possible connection to me and she hands Roman the cash back for his purchase.
It seems a bit insane but not having to do a song and dance and explain how I made a mistake is very appreciated by this Mom.
And it gets better. Turns out I also appreciate the lack of attention to detail often displayed by those stocking the shelves.
We shop for something better and find Optimus Prime with a bonus Lunar Buggy. The shelves are packed with the same toy and a huge "Special Price!" sign for $22.96. What a steal! At the checkout, this of course comes up at $30 and a toy department rep is called to sort it all out.
Turns out the sign wasn't changed when the toys were. Given it was a store error, we were given the significantly discounted price. The toy department rep was then in the process then of fixing the signage...
Score two for Mama and a win for Walmart. They might not have won on the dollars earned front but chances are high we'll be back when Roman has saved more of his allowance.